Having fully documented processes for your operations ensures consistency and a seamless client experience. This will-call and order prep processes and SOP will help take the guesswork out of handling will-call orders to ensure you have a solid foundation from prepping an order all the way through processing the rental return (and everything in between!).

You'll find everything you need for your entire will-call and order prep process, including 14 pages of step-by-step will-call processes, how to prep, pack, pull and restock orders, handling missing or damaged items including a sample client email template, as well as a missing and breakage incident report, and sample special instructions on rental items.